You receive an email from your employer with an activation code, you put it away, and three months later you desperately search for your payslip for a mortgage application. This is the classic scenario with MyArkevia, the digital vault developed by Cegedim SRH. Understanding how this space actually works and anticipating concrete blockages can help avoid many back-and-forths with the HR department.
AES-256 Encryption and French Hosting: What Your Arkevia Vault Really Protects
Before even discussing connection, you need to know where your documents end up. MyArkevia data is hosted exclusively in France, subject to GDPR and French law. The encryption used is AES-256, a standard found in banking environments.
In practical terms, this means that neither your employer nor Cegedim can read the contents of your vault. The space is secure: even after a termination of employment, your payslips remain accessible. The announced retention period is fifty years, which more than covers a full career and the need for retirement documentation.
You can manage my Arkevia account online without particular concerns about confidentiality, as long as you do not neglect the strength of your password, a point we will revisit later.
First MyArkevia Connection: Unlocking Your Account Without Wasting Time
The most common blockage occurs during activation. Your employer sends an activation code via email (sometimes by mail). This code has a limited validity period. If you let it sit too long, it expires, and you need to request a new one from your HR department.
Concrete Steps to Activate Your Employee Space
- Go to the official portal www.myarkevia.com (note: the domain arkevia.com without the “my” prefix does not necessarily lead to the correct login portal)
- Click on “First Connection” or “Activate My Account,” then enter the activation code received from the employer
- Create a personal password and provide a personal email address, distinct from your work email, to maintain access even after leaving the company
- Confirm the account creation via the confirmation link sent to this personal address
A point that trips up many: if you use your work email as your main identifier and leave the company, recovering your password becomes complicated. Always provide a personal email address upon activation.
Lost Arkevia Password After Changing Employers: The Procedure That Works
This situation often arises. You change jobs, forget your MyArkevia credentials, and need an old payslip. The natural reflex is to contact the former employer, but that’s not the right approach: your vault is personal, independent of the company.
The procedure goes through the MyArkevia login page. Click on “Forgot Password,” enter the email address associated with the account, and receive a reset link. If the address provided was the deactivated work email, responses may vary on this point, but the solution generally involves directly contacting Cegedim support via the form available on the portal.
Your vault remains active even without a linked employer. The documents already stored do not disappear. A new employer also using Arkevia will populate the same space, provided the email address matches.
When Cegedim Support Steps In
Support can unlock an account whose email address is no longer accessible. You will need to provide identification elements (name, surname, former employer, social security number in some cases). The processing time depends on the service’s workload, but it generally takes a few business days.
MyArkevia Two-Factor Authentication: What Changes Starting Summer 2026
Cegedim has announced the widespread deployment of two-factor authentication (2FA) for all MyArkevia accounts in summer 2026. Until now, login relied solely on an email and password combination. Adding an extra validation step (temporary code sent via SMS or through an app) will change habits.
For users, this means two preventive actions:
- Check now that the phone number associated with the account is up to date (and personal, not work-related)
- Ensure that the recovery email address is one you control in the long term
- Anticipate the potential installation of an authentication app if Cegedim opts for this technical option
This evolution aligns MyArkevia with common practices of online banks. For those already managing this type of verification daily, the transition will be seamless. For others, it’s better to update your contact details before the switch rather than find yourself blocked when you need an urgent document.
Downloading Your Arkevia Payslips: Format and Local Archiving
Once logged in, you can access the list of documents organized by date and employer. Payslips are in PDF format, downloadable one by one or in batches according to periods. Each document retains its legal evidential value, identical to that of a paper payslip, in accordance with Article L3243-2 of the Labor Code.
It is recommended to download a local copy of your payslips at least once a year, onto a hard drive or a personal storage service. The Arkevia vault ensures preservation for fifty years, but having an independent backup remains a sensible precaution, especially in case of technical migration of the platform.
Last practical point: when downloading multiple payslips to compile a file (loan, rental), the files are named in a standardized way including the period and employer, which facilitates sorting without manual renaming.
